Are walkers and wheelchairs okay?
Walkers and foldable wheelchairs are no problem, as long as you can transfer yourself into a car without assistance. We can attempt to check with drivers that they’re comfortable accommodating ambulatory equipment. Let any of our phone operators know and they’ll add the appropriate notation to your account. Whenever drivers are asked to lift something, it’s customary and appropriate to offer a tip.
Can I cancel my ride?
To cancel a ride, contact us or refer to our Refund & Cancellation Policy.
How long will I have to wait for my ride?
Driver availability depends on your location, the time of day, and number of other rides being requested. Driver will contact you with an ETA.
Will the driver wait while I complete my appointment?
You may ask your driver to wait, but you will be charged for the time. Please contact us for more information.
Do you pick up at airports?
Yes, however we strongly recommend booking in advance.
Should I tip?
Tipping is encouraged and expected, especially in cases where you ask a driver to wait or lift something up. The fare of the ride is charged automatically to your card on file, tips can be charged to your card also (by calling us and letting us know how much you want to tip) or given to the driver directly in cash.
